AppointmentRemindMe respects your privacy and keeps your personal information strictly confidential. We will never sell, rent or otherwise give out any of your personal details. This document describes what information we collect and what we do with it.
Information We Collect From Clients
We record the following information about our customers (people who use the AppointmentRemindMe service to contact their clients).
Payment Method Details: We never collect your credit card number, security code, and expiration date to charge you for your use of Appointment Reminder. When making a payment you will be giving your information to our service provider who charges credit cards and or PayPal on our behalf. All communication between you and the service provider happens under bank-grade encryption, so that your credit card details cannot be intercepted by anyone.
Personal Information: We record personal information about you, such as your name, your business name, and your business address, for the purpose of providing customer support and operating the AppointmentRemindMe service. We disclose your business name to clients who you direct us to contact on your behalf, in the ordinary operation of the service. We record your email address for the purpose of supporting your use of Appointment Reminder and allowing you to sign into the service. If you request email from us, for example by joining our newsletter or requesting that we mail you when clients cancel appointments, we will also send you email at your address. You can ask us to stop sending you email at any time - either click the link to do so in any email from us or send an email to support@AppointmentRemindMe
Client Information: We record client names, appointment times, and contact details for the purpose of operating the AppointmentRemindMe service. We do not disclose your client information to anyone, with the following exceptions:
We follow any order to disclose information issued by competent legal authorities.
We will disclose all personal information we have on file about a particular client to that client, their legal representatives, or their legal guardians, if they prove their identity to our satisfaction. We will also correct any information we have on file about them at their request.
We use third-party providers to deliver phone, SMS (text messages), and emails to your clients, and give these third-party providers information about the reminders to be sent so that they can send them. They are contractually bound to us to treat your data condidentially.
Reminder Information: If you make use of our custom reminder feature, we will record any audio or textual input you provide, for the purpose of playing that audio or delivering that text to your client(s). You should not put confidential information in reminder messages. In the ordinary course of the operation of any phone, SMS, or email system, the entire contents of your message can be seen by third-parties other than the client to whom you expected it to be addressed to.
Website Technical Information: Our website stores cookies (small text files) on your computer, to let us know who you are and to provide the Appointment Reminder service to you. Cookies allow us to make sure that only authorized users of accounts are allowed to access them. In addition, we use third-party utilities to track the use of our website - for example, to find which features are most popular or to track the effectiveness of our advertising campaigns. We do not attempt to tie this information to you personally, but rather use the aggregate view of large segments of users of our service to improve the service for all users. These third parties are not shown any sensitive data from your account or about your clients.
Information We Collect About People Whom We Send Reminders To:
If you receive a reminder through AppointmentRemindMe, it is because one of our paying customers requested us to send you a reminder, after having represented to us that you requested a reminder about an upcoming appointment. If you do not wish to receive reminders in the future, please send an email to support@AppointmentRemindMe and we will ensure that our clients can no longer contact you through the Appointment Reminder service. We will take appropriate action against any customer of ours who uses our service to contact people in an unsolicited or annoying manner. Please mail support@AppointmentRemindMe and provide proof of your identity.